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Return and refund policy

The presentation of goods in the online store does not constitute a legally binding offer but a non-binding online catalog. By clicking the button “CONFIRM ORDER”, you submit a binding order for the goods in the shopping cart. The confirmation of the order’s receipt is issued immediately upon sending the order and does not constitute acceptance of the contract. We may accept your order by sending an order confirmation via email or by shipping the goods. You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us (Intrudair Kft, 9 Simai St, Nyiregyhaza, HUNGARY, tel.: +36 (20) 488 4492, email: [email protected]) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or to our logistics service provider, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

We will bear the cost of returning the goods if the product information/details were not correct.

You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal:

The right of withdrawal is excluded for contracts on the supply of goods which are made to the consumer’s specifications or are clearly personalized or which are liable to deteriorate or expire rapidly or which are sealed and are not suitable for return due to health protection or hygiene reasons, provided they were unsealed after delivery.

End of instructions of withdrawal, return and refund policy.

Company: Intrudair Gyártó, Kereskedelmi és Szolgáltató Kft.
Address: 4400 Nyíregyháza, Simai út 9. Hungary
Tax No.: 25035360-2-15
Company registration: 15 09 082219