We accept the following payment methods:
Visa, Mastercard, American Express, Maestro, UnionPay, Apple Pay and Google Pay.
FAQ
- What payment methods do you accept?
- Have you recieved my payment?
- How can I get a refund?
- Where is my refund?
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- How much is shipping?
- What countries do you ship to?
- When will my order arrive?
- Can I track my shipment?
- Can I return or exchange an item?
- How do I return an item?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
- Do you sell gift vouchers?
Payment
- What payment methods do you accept?
- Have you recieved my payment?
- How can I get a refund?
- Where is my refund?
What payment methods do you accept?
Have you recieved my payment?
Once your payment has been successfully completed, you will receive an automatic confirmation email confirming that your order has been placed and is being processed.
If you do not receive a confirmation, please contact us so we can check your payment and order status.
How can I get a refund?
If you would like to request a refund, please contact István at webshop@intrudair.com.
Please use the subject line:
Refund Request
and include your order number and relevant order details to help us process your request as quickly as possible.
Where is my refund?
Once a refund has been issued, it may take approximately 5–10 business days for the funds to appear in your account, depending on your bank or payment provider.
After the refund has been processed, we will send you an email confirmation with proof of the refund transaction.
Please note that the 5–10 business day processing period starts from the date the refund is issued, not from the date the refund is requested.
Ordering
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
Can I place an order without creating an account?
Yes. You can place an order without creating an account.
Creating an account can make future purchases easier by allowing you to save details such as your delivery address and, where available, your preferred payment information.
If you choose to subscribe to our newsletter, you may also receive updates about special offers, Black Friday promotions, seasonal discounts and coupon codes.
Where is my order confirmation?
Your order confirmation is sent automatically to the email address provided during checkout.
If you have not received it within 24 hours, please first check your spam or junk folder.
If you still cannot find the confirmation, contact us at webshop@intrudair.com so we can check your order status.
Why has my order been canceled?
Orders are generally canceled only if you request a cancellation or if an unexpected issue prevents us from fulfilling the order.
If your order is canceled due to a problem on our side, we will contact you as soon as possible and, where appropriate, offer an alternative product.
If no suitable alternative is available, we will issue a full refund as quickly as possible.
How do I cancel my order?
There is only a short period between placing an order and the start of order processing.
If you wish to cancel your order, please contact us as soon as possible at webshop@intrudair.com.
If your order has not yet entered processing, we may still be able to cancel it. If processing or dispatch has already started, cancellation may no longer be possible and the order may need to be handled as a return after delivery.
Can I alter my order?
Once an order has entered processing, we are generally unable to modify it.
If you would like to request a change, please email webshop@intrudair.com as soon as possible with the subject:
Order [your order number] – Modification Request
For example:
Order IN0001AIR – Modification Request
Please include the changes you would like to make in the email. If we receive your request before processing has progressed too far, we will do our best to assist.
If the order can no longer be modified and you would like to add additional products or quantities, please place a separate new order.
Delivery
- How much is shipping?
- What countries do you ship to?
- When will my order arrive?
- Can I track my shipment?
How much is shipping?
Shipping costs vary depending on the destination region and include insurance for your package.
We also offer free shipping once your order reaches the minimum value for your region:
- Africa: free shipping from €350 — estimated delivery 5–8 business days
- Asia: free shipping from €300 — estimated delivery 5–8 business days
- Hungary: free shipping from €200 — estimated delivery 1–3 business days
- Europe: free shipping from €250 — estimated delivery 5–8 business days
- North America: free shipping from €300 — estimated delivery 5–8 business days
- South America: free shipping from €300 — estimated delivery 5–8 business days
- Oceania: free shipping from €350 — estimated delivery 5–8 business days
For full shipping rates and delivery information, please visit our Delivery page under Good To Know → Delivery:
What countries do you ship to?
We ship to most countries and regions worldwide.
Shipping availability, delivery times and costs may vary depending on the destination.
For detailed information, please visit our Delivery page under Good To Know → Delivery:
When will my order arrive?
Delivery time depends on whether the product is in stock or needs to be manufactured.
If your item is in stock and ready to ship, we will dispatch it via FedEx as soon as the order is prepared.
If you order a pre-order or made-to-order product, additional manufacturing time will be required before shipment. We will provide the estimated production time by email after your order has been placed.
Once the product is ready, it will be shipped using our standard delivery method.
For estimated shipping times and regional delivery information, please visit:
Good To Know → Delivery
Can I track my shipment?
Yes. Once your order has been dispatched, you will receive a tracking number from FedEx and/or our webshop system.
You can use this tracking number to follow the progress of your shipment.
If the tracking information does not open correctly from the link provided, you can enter the tracking number directly on the FedEx tracking website:
https://www.fedex.com/en-us/tracking.html
Please note: once your package has been collected by FedEx or another shipping carrier, the delivery process and estimated delivery time are managed by the carrier.
Although we cannot directly control the carrier's operations, we can contact them and assist you if a delivery issue occurs.
If FedEx or the relevant customs authority requests additional information or documentation, please forward their message to István at webshop@intrudair.com.
We will provide the required information as quickly as possible to help with customs clearance and delivery.
Returns
- Can I return or exchange an item?
- How do I return an item?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
Can I return or exchange an item?
Yes. You can return an item within 14 days of receiving your order, provided that it is unused, undamaged, and returned in its original packaging with all tags and labels still attached.
If you would like to request a return or exchange, please contact us before sending the item back so we can provide the necessary return instructions.
How do I return an item?
Please contact our customer service team via webshop@intrudair.com
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take clear photos of the affected product and contact our customer service team at webshop@intrudair.com with the details.
We will review your request and aim to respond within 48 hours.
If you simply change your mind or decide the product is not right for you, you may still return it, provided that it is in “as new” condition, unused, and returned in its original packaging with all tags and labels attached.
How long does it take to return an item?
The return shipping time depends on the carrier and shipping method you choose when sending the item back to us.
Once your return arrives at our warehouse, we will notify you by email. We aim to process eligible refunds within 3 business days of receiving the returned item.
After the refund has been issued, your bank or credit card provider may need several additional business days to credit the amount back to your account or card.
Misc
- Do you sell gift vouchers?
Do you sell gift vouchers?
Yes, we do. These are issued electronically by email and each contains a unique reference number. Our gift vouchers are ideal if you’re not sure what to get that special person in your life. Simply buy a gift voucher instead for the value of €100 - €1000
In case of an order write an email to István - webshop@intrudair.com